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Returns & Refund Policy

Returns Process:

  • Please send an email to [email protected] clearly marking RETURN REQUEST in the subject box, the following MUST be included in your request email:
  • Order Number (this is on your order notification), full name,  date you placed the order, product/s ordered and reason for the return
  • Once we have received your email we will respond within 72hrs (working days only) with information on how to send your return

Please note:

  • We are unable to accept returns on earrings or sets containing earrings (hygiene reasons) – please do not make a request for a return on these items
  • Goods need to be returned to us unworn and unused in their original packaging
  • You have 30 days from date you receive goods to return your order
  • Please note you are liable for return postage and we carry no liability for returned goods not being received

Refund process:

  • Once we receive your goods back we will send you an email to acknowledge receipt
  • Your return will be processed by our team (please allow up to 14 working days)
  • After this time a refund will be issued with a notification to yourself – please allow up to 3 working days for a refund to be received your end (due to different bank processing times)

Many thanks in advance  The WFF Crew xx

*Please note we offer free postage on orders over £100 – if however you wish to return your order then the postage amount will be deducted from your refund amount

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Phone: 07966 089887

Email: [email protected]

Web: www.theweddingfairyandfriends.co.uk

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Free delivery for all orders over £100!

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