Returns & Refund Policy
Returns Process:
- Please send an email to [email protected] clearly marking RETURN REQUEST in the subject box, the following MUST be included in your request email:
- Order Number (this is on your order notification), full name, date you placed the order, product/s ordered and reason for the return
- Once we have received your email we will respond within 72hrs (working days only) with information on how to send your return
Please note:
- We are unable to accept returns on earrings or sets containing earrings (hygiene reasons) – please do not make a request for a return on these items
- Goods need to be returned to us unworn and unused in their original packaging
- You have 30 days from date you receive goods to return your order
- Please note you are liable for return postage and we carry no liability for returned goods not being received
Refund process:
- Once we receive your goods back we will send you an email to acknowledge receipt
- Your return will be processed by our team (please allow up to 14 working days)
- After this time a refund will be issued with a notification to yourself – please allow up to 3 working days for a refund to be received your end (due to different bank processing times)
Many thanks in advance The WFF Crew xx