Returns & Refund Policy

Returns Process:

• Please send an email to [email protected] clearly marking RETURN REQUEST in the subject box, the following MUST be included in your request email:
• Order Number (this is on your order notification), full name,  date you placed the order, product/s ordered and reason for the return
• Once we have received your email we will respond within 72hrs (working days only) with information on how to send your return

Please note:

• We are unable to accept returns on earrings or sets containing earrings (hygiene reasons) – please do not make a request for a return on these items
• Goods need to be returned to us unworn and unused in their original packaging
• You have 30 days from date you receive goods to return your order
• Please note you are liable for return postage and we carry no liability for returned goods not being received

Refund process:

• Once we receive your goods back we will send you an email to acknowledge receipt
• Your return will be processed by our team (please allow up to 14 working days)
• After this time a refund will be issued with a notification to yourself – please allow up to 3 working days for a refund to be received your end (due to different bank processing times)

Many thanks in advance  The WFF Crew xx